The University implemented Uber as the preferred rideshare and transportation provider in 2019. The addition/removal of university employees and upload of daily member lists was a time consuming effort and low value process. We automated the process end to end adding much more value to the process and reduced lead time significantly to the process.

• Process Analysis
• Design Lead
• Developer
• Testing
• Daily management
• Code Refactoring

• Employees lodge requests for new accounts or changes in the account via Service Now.
• The Bot logs into Service Now and extracts the information from each individual ticket.
• The Bot then checks if the employee has requested a new account or an amendment
• The bot then either inserts the employee information as a new member or amends the information on the database.
• The Bot will then upload the information to Uber's database via SFTP transfer
• The Bot also checks if an employee has left the University and if so will termainate the Uber for Business account of the employee.
• Finally the bot will close or re-route Service Now tickets with appropriate comments via API.

• Low value process not being handled manually allowing staff members to handle higher value tasks.
• Lead times significantly reduced providing staff members access to service in a few hours compared 1- 3 days.
• Large scale changes in account information handled in a much quicker and efficient manner.